Promoting inclusion for Montrealers with functional limitations

The paratransit division of STM in Montréal, Transport Adapté, contributes to social, professional and economic inclusion of 30,000 registered users whose functional limitations have a significant and persistent impact on their mobility.

 

How did HASTUS help?

STM used the HASTUS-OnDemand tools to optimize service provided with its own fleet of 86 minibuses and by 275 accessible taxis and 1,000 standard taxis operated by 13 companies, matching customers’ functional abilities automatically to the type of vehicle for the most cost-effective trips.


About STM

  • More than 10,000 paratransit rides per day

  • 88% of paratransit trips provided cost-effectively by 13 taxi companies

  • Montréal’s integrated bus and metro system accounts for 70% of all public transit use in Québec

Stats: 

20%

Decrease in average cost per trip

50%

Lower costs than North American average

93%

Satisfaction rate among paratransit customers

Highlights:

A trusted partner

  • GIRO’s software has been optimizing STM’s paratransit services since 1983

  • Successive new software versions and new functionalities enabled continuous cost reductions

Integrating taxis into paratransit

  • Reduce costs of operations

  • Control service quality

  • Single booking interface for customers

Centralized planning

  • Reduce costs of operations

  • Control service quality

  • Single booking interface for customers

Quality of service

  • See overall demand/supply

  • Match customers’ functional abilities to vehicle type

  • Group customers with compatible itineraries in one vehicle

Reduction in STM’s average cost per paratransit trip

  • 20% reduction in constant dollars from 2003 to 2013

  • Now approximately 50% of the North American average

Using GIRO’s software to better adjust resources to demand and improve performance and efficiency, STM reduced the average cost per trip while maintaining 93% customer satisfaction.

Alain Rochon, Head of Planning, Projects and Business Strategies,
STM’s Transport Adapté (paratransit in Montréal)