Key takeaways from the article

  • Extensive research shows that inflexible work schedules, long shifts, feeling overworked, and compensation are major issues for operators
  • A quick win can be developing better work schedules, like Metro Transit implemented in Minneapolis MN.
  • A transformative win can be offering flexible work hours, like IndyGo implemented in Indianapolis, IN.
  • A long-term win can be personalized rostering choices, like De Lijn implemented in Belgium.

 

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