Technical Agent, Service Desk

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Team

You are part of the Service Desk team responsible for providing technical assistance to our international clientele.

Main responsibilities

  • Manage the delivery, configuration, installation and updating of software for clients
  • Respond to incidents submitted by clients
  • Escalate problems as appropriate
  • Follow up on the status of incidents and advise clients accordingly
  • Write and update content for the knowledge database of problems affecting clients
  • Suggest improvements with regard to installing versions
  • Write, validate or update technical documents related to clients’ installations and computer hardware

Desired profile

  • College or professional diploma in computer science
  • 3 to 5 years of experience
  • Knowledge of the Microsoft Windows® environment, networks and databases (Oracle® and Microsoft SQL®), Microsoft Office®
  • Excellent client-service and problem-solving skills
  • Interest in teamwork and in client contact
  • Bilingual (French and English)

GIRO promotes employment equity and offers equal opportunity to all.

We thank all applicants. Only those selected for an interview will be contacted.

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Technical Agent, Service Desk

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Any supporting documents for your application:
- Cover letter, reference, etc.
- Academic transcript