Extensive reservation aids
Many features contribute to streamline the trip-booking process:
- Easy access to customer’s recent trips, predefined addresses, and common landmarks.
- Master schedules for subscription trips are maintained by the system and used to begin each day’s scheduling.
- Automated address matching and geocoding based on a detailed geographic database of the service area.
- Extensive data validation, such as double bookings, conflicting requests, and vehicle capacity.
- Ability to override default customer profile (e.g., mobility aids, accompanying passengers, extra boarding time) at time of booking.
Trip request screen provides customer's previous destinations speeding up the trip booking process.
Automated scheduling
The GIRO/ACCES scheduling algorithm ensures quick “real-time” creation of the most efficient runs as trips are booked, as well as:
- Immediate scheduling and confirmation while the customer is on the phone.
- Accurate travel-time distance calculations accounting for traffic restrictions, congestion by time of day, and direction of travel.
- Continuous optimization maintains efficient travel itineraries and cost effectiveness of runs as new trip requests or cancellations are registered.
