Technical analyst – Service Center

The Technical analyst uses problem solving, analysis, and communication skills to resolve complex technical issues related to our clients’ software installations. This position involves collaborating with clients’ projects and technical teams to resolve incidents related to the deployment of our software solutions. Duties may involve performing trials in various technical environments in order to successfully replicate the problem(s) encountered by the client, in addition to analyzing the performance and stability of the software using diagnostic tools. In some cases, the Technical analyst may be required to perform trouble-shooting onsite at the client’s location.

Profile and qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, or a related discipline
• 3 to 5 years experience in the computer software industry
• Ability to solve complex problems and analyze incidents in a variety of environments
• Strong oral and written communication skills in French and English (other languages an asset)
• Determination and professionalism
• Interest in public transit
• Knowledge of Microsoft Windows^®, Microsoft Office^®, Oracle^® Database, Microsoft SQL^® Database, and networks
• Experience with Microsoft^® Dynamics CRM or other incident management tools
• Ability to work as part of a team
• Willingness to travel

GIRO offers a modern and challenging work environment where your professional development is one of our prime concerns.

To apply for this position, please send us your resume by E-mail. GIRO is an equal-opportunity employer.  We appreciate your interest and thank you for understanding that only candidates selected for an interview will be contacted.

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